CRA3D Refund & Cancellation Policy — v2.0

Effective date and version number are shown above; when this policy is updated we keep every prior version in our records so we can honour the terms in effect at the time of your purchase.

Summary

• One-time purchases are refundable within 7 days if you have

not used the feature that the purchase unlocked (see "What counts as used" below).

• Subscriptions can be cancelled at any time from your Settings

page; cancellation stops the next automatic charge and you keep access through the end of the interval you already paid for.

• Refunds go back to the original payment method in the original

transaction currency.

• Chargebacks: please contact us first — we can almost always

resolve a refund faster than your bank can.

Where we sell

CRA3D currently sells to customers in the United States only. Checkout requires a U.S. billing address; non-U.S. billing addresses are automatically refunded and no product is granted. If you reach a purchase page from outside the U.S., please contact us before completing a purchase.

How to request a refund

Email support@cra3d.com from the address on your CRA3D account, with the purchase you are asking us to refund and (if you have it) your Stripe receipt number. Our response target is two business days — that is when we aim to reply, not when the refund itself resolves; refund posting time is set by your card issuer (see below).

Where refunds go and how long they take

Approved refunds are submitted promptly by CRA3D. Once submitted:

• The refund is issued to the original payment method you used

for the purchase.

• The refund amount is returned in the **original transaction

currency**. If your bank converts back to a different currency, the exchange rate they apply may cause a small difference in the amount you finally receive — that difference is outside CRA3D's control.

• Please allow approximately 5 to 10 business days for the

refund to appear on your card or bank statement. This posting window is controlled by your card issuer or bank, not by CRA3D or Stripe.

What counts as "used" (per-product)

A one-time purchase is refundable within 7 days ONLY if you have not used the feature it unlocked. What "used" means, per product:

• Three Directions ($14.99, one-time): "used" means the

Complete Assessment's three-direction result has been generated OR downloaded on your account after purchase.

• Resume Studio Single ($19.99, one-time): "used" means at

least one premium resume export (PDF, DOCX, or TXT) has been generated OR downloaded on your account after purchase.

• Full CRA3D Experience ($24.99 / month or $149.99 / year,

subscription): "used" for a given billing interval means, after that interval's charge landed, you generated or accessed any premium output — a premium resume export, the Complete Assessment's three-direction result, or any paid AI-learning content.

If none of the "used" conditions applies, we treat the purchase as unused and process the refund on request within 7 days of purchase.

Subscription cancellation and renewals

• You can cancel any time from Settings. Cancellation stops the

next automatic charge — there is no cancellation fee, no phone call, and no retention screen.

• After cancellation, you keep access to paid features through the

end of the interval you already paid for. Then your account returns to the Free Explorer level; your data stays intact.

• No prorated refunds for a partially used monthly period. If

you cancel mid-month you keep access until month-end, but we do not refund a partial month.

• Annual plan refund on renewal: for the annual plan, if you

did not use any premium feature after the renewal charge landed, you can request a refund within 7 days of that renewal date. The same "used" definition above applies.

Renewal reminders

For the annual plan we send an email reminder 30 days before renewal AND 7 days before renewal. Each reminder shows:

• the exact renewal date,
• the amount that will be charged,
• the plan being renewed,
• how to cancel from Settings, and
• our support address (support@cra3d.com) for questions.

Chargebacks and disputes

If something looks wrong with a charge, we would rather resolve it with you directly than through a chargeback — please contact support@cra3d.com first. We can process a refund faster than a bank dispute in almost every case.

Nothing here limits your legal right to dispute a charge with your bank or card issuer. However, a dispute that we can show is fraudulent or abusive — for example, filed after the feature was clearly used, or after the same purchase was already refunded on request — may result in the affected account being suspended pending a human review by CRA3D staff.

Taxes and pricing

• Every product page shows the advertised price clearly.
• Applicable U.S. sales tax is calculated and shown separately at

Stripe's hosted checkout, before you confirm the payment. Nothing else is added after that.

• There are no undisclosed fees.

Payment processor

Card payments are processed by Stripe through its hosted checkout page — CRA3D never sees or stores your card number. Refunds are issued through Stripe against the original payment intent or subscription.

Contact

Email support@cra3d.com — the CRA3D support mailbox is live and monitored. Include your account email and, if you have it, your Stripe receipt number so we can look up the purchase quickly. Our response target is two business days.

Version history and effective date

• Version 1.0 (working draft) was the first version of this policy.
• Version 1.1 (working draft) restored the support-mailbox address.
• Version 2.0 (this version) removes the Working-Draft label and is

the owner-approved operational version at launch. Refund logic, "used" definitions, retention rules, and every other operational term are preserved.

When this policy is updated in the future, we create a new version row and keep every prior version, so any purchase can be joined back to the exact policy text that was in force when you paid.